Guests agent
Every guest message reaches someone, and gets resolved.
The Guests agent looks after the guest on the location's WhatsApp: it takes the request, turns it into a task for the team and tells the guest where it stands.
What happens today
The location's phone rings and whoever can picks up. The reservation goes in a notebook, the complaint gets lost in the chat and the review gets answered when someone remembers. Nobody knows how many requests came in or how many went unanswered.
What the agent does
- 1
Takes
Attends the guest over WhatsApp or Telegram, no account needed: understands the request and collects what's missing.
- 2
Converts
Every request becomes a task for the location, with an owner and a status, on the same board where the operation lives.
- 3
Follows up
When the guest asks where their request stands, it answers with the real status, and lets them know when it's resolved.
What the owner sees
Every guest request, with its status and its owner, on the same board where the location's operation lives.
Where it's going
Reservations confirmed and reminded from the same chat. Reviews answered and recorded per location, with a heads-up when a bad one lands. The whole guest relationship in one place.
What it connects to
WhatsApp and Telegram. The Store agent, which receives the tasks.
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